Heather Rickenbaker brings a friendly, driven approach to her role as Client Services Manager, where she supports and strengthens client relationships through proactive service and thoughtful problem-solving. Known for her calm confidence and attention to detail, Heather takes pride in contributing to a seamless client experience and thrives in the collaborative, team-focused culture at Stonegate Financial.
A graduate of Appalachian State University, Heather earned her degree in Psychology and Business. She joined the Stonegate team in April 2013 and quickly distinguished herself through her professionalism, adaptability, and eagerness to learn. For Heather, the most rewarding part of her role is efficiently addressing client needs and ensuring every interaction reflects care, accuracy, and consistency.
Heather and her husband, Thomas (also an App State alum), love traveling throughout the Southeast to visit family and friends, often returning to Boone to hike along the Blue Ridge Parkway. They enjoy spending time with their daughter, Lily, and their Akita/Shepherd mix, Willow.